We have also adopted various measures at the Bank because of the current situation in the Czech Republic. Nevertheless, you can continue to approach us with your requirements as you are accustomed to doing.
In addition to all of the Czech Government’s regulations
and recommendations, which we comply with, we have also adopted various
measures and made some arrangements at the Bank to protect our employees’ and
also your, our clients’ and partners’, health because of the current situation
in the Czech Republic. Nevertheless, you can continue to approach us with
your requirements as you are accustomed to doing. Our services and activities
continue in this period as well:
- Investment
banking – this applies to trading not only in bonds but also in other
participation securities and money market instruments;
- Corporate
banking – it includes a broad range of payment and transaction services, financing and money market operations;
- Municipal
banking – besides payment and transaction services, we also offer savings products,
loans and smart solutions;
- Private
banking – it takes a comprehensive, above-standard and individualised approach
for tackling various financial needs.
Our
relationship managers and sales managers are available over the telephone and e-mail
- No
matter what client you are, whether from the corporate, public or private
sector, you can address your issues with your relationship manager/sales manager
over the telephone, via e-mail, or in person if absolutely necessary.
You
can handle your requirements from your office or home
- And
this is thanks to our online banking, which you can easily access on our website.
You will clearly see your accounts and be able to execute most of your
financial operations, requirements and settings.
Customer
support works from Monday to Friday
- As of 23 March 2020 until further
notice, we have adjusted the operating hours of our customer support (queries over the telephone and e-mail and
messages sent from electronic banking) as follows: Monday to Friday from 8.00 to 17.00 hrs.
- The
telephone number (+420) 222 244 266 for payment card cancellation continues to
operate on a nonstop basis.
Client
Centres are open from Monday to Friday
- As of 23 March 2020 until
further notice, we have adjusted the operating hours of the Client Centre in Prague on Mariánské náměstí to
8:30-16:00 hrs from Monday to Friday, and the Client Centre in Prague on Evropská
to 8:30-11:30 and 12:00-16:00 hrs from Monday to Friday.
- In the
above periods of time, you can address your requirements with our colleagues at
the Client Centres over the telephone, via e-mail, or in person where
absolutely necessary.
- You
can find the Client Centre contacts details on our website.
We are
preparing up-to-date reports and analyses
- We
continue preparing for you regular reports and monitoring summaries, and analyses,
and the Analytical Monthly finance
newsletter (CZ) in which our analysts comment on the
current macroeconomic situation and the developments on financial markets. If
you want to receive it in your mailbox at the beginning of every month, just
enter your e-mail address on our website.
We are confident that we will all manage the current
situation. And if you visit us in person, or if you have to meet our
relationship managers/sales managers, we will welcome you wearing masks on our
faces to protect your health. Thank you for protecting our health as well.
And we wish primarily good health to you and your
loved ones,
Your PPF banka
